01
Terms of Service
By booking services with Ethreal Customs, the customer agrees to
the policies listed on this page. Custom automotive work may vary
depending on the vehicle, materials, condition, requested design,
and any hidden damage discovered during the project.
Customers are responsible for providing accurate vehicle and
project information before work begins. Final pricing and project
timelines may change when the requested scope changes or when
additional labor or materials are required.
02
Deposit Policy
A 50% deposit is required to reserve the project and begin ordering
materials.
Deposits become nonrefundable once materials have been ordered or
work has begun. The remaining balance must be paid before vehicle
pickup or delivery. Vehicles and completed items will not be
released until the balance is paid in full.
03
Estimate Policy
Estimates are based on the visible condition of the vehicle and
the information provided before work begins.
Hidden damage, deteriorated materials, previous repairs, missing
components, or unexpected installation issues may increase labor
and material costs. Additional charges will be discussed and
approved before the extra work is completed.
Estimates are valid for 30 days unless stated otherwise.
04
Older Vehicle Disclaimer
Vehicles more than 10 years old may contain brittle plastics,
weakened clips, deteriorated foam, damaged wiring, dried adhesive,
worn mounting points, or materials that can fail during normal
removal and installation.
Ethreal Customs will use reasonable care while working on older
vehicles, but cannot guarantee that aging factory components will
remain intact. Replacement parts and additional repairs may result
in extra charges.
05
Customer-Supplied Parts Policy
Ethreal Customs is not responsible for defective, damaged,
incorrect, incomplete, or incompatible parts supplied by the
customer.
Additional labor required to modify, repair, remove, reinstall, or
troubleshoot customer-supplied parts may be billed separately.
06
Completion & Storage Policy
Customers must pick up completed vehicles or items within three
business days after receiving notice that the project is ready.
A storage charge of $50 per day may apply after the three-business-
day pickup period unless other arrangements have been approved in
advance.
07
Warranty Policy
Ethreal Customs provides a one-year workmanship warranty covering
installation-related defects caused by the work completed by the
business.
The warranty does not cover:
-
Normal wear and tear
-
Abuse, misuse, or neglect
-
Water or moisture damage
-
Sun fading or heat damage
-
Chemical or cleaning-product damage
-
Accidents or impact damage
-
Customer modifications or third-party repairs
-
Defective customer-supplied parts
Customers should contact Ethreal Customs promptly if they believe
a workmanship issue is covered by the warranty.
08
Cancellation Policy
Deposits may be transferred to a rescheduled appointment when the
customer provides at least seven days of notice.
Last-minute cancellations, missed appointments, or cancellations
after materials have been ordered may result in the deposit being
forfeited.
09
Photo & Media Policy
Ethreal Customs may photograph or record projects for portfolio,
website, advertising, and social-media purposes unless the customer
requests otherwise in writing before the content is published.
License plates and personal information may be concealed upon
request.
10
Privacy Policy
Ethreal Customs may collect customer information such as names,
email addresses, phone numbers, vehicle details, project
information, and payment-related information when needed to
provide services.
Customer information is used for communication, estimates,
scheduling, project completion, payment processing, and customer
service. Personal information will not be sold to third parties.
11
Shipping Policy
Customers are responsible for shipping costs when parts, panels,
upholstery pieces, or completed items must be shipped.
Return shipping is charged separately unless otherwise agreed.
Shipping damage must be reported to the carrier and handled
through the carrier’s claims process.
12
Satisfaction Policy
Ethreal Customs takes pride in handcrafted custom automotive work
and makes reasonable efforts to complete each project according to
the approved design and scope.
Minor variations in stitching, grain direction, material texture,
color, alignment, handmade fabrication, and fitment may occur and
are not automatically considered defects.
Customers should inspect completed work at pickup and communicate
any concerns as soon as possible.
